DN
Derek N
1 reviews | Active since Jan 2010
21 Mar 2015, 06:01
Calls dropped
At least 50% of MTN calls get dropped at the moment - this service is appalling.
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2015, 13:04Hello dereknaude,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
The number for the ombudsman is ***.
Regards,
Nomonde.
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
The number for the ombudsman is ***.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2015, 13:04
Official
Hello dereknaude,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
The number for the ombudsman is ***.
Regards,
Nomonde.
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
The number for the ombudsman is ***.
Regards,
Nomonde.
REQ:***
Best regards,