Calls don't come through

Item: MTN South Africa
Rating: 3
Author: Maurits W

Often when somebody calls me at around midnight, the call does not come through, but some time later I get an SMS from VMlite which informs me that the person has called me. Why does the call not come through? I'm on MTN prepaid.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

06 Nov 2018, 11:37

Good Day Maurits

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.

Please note this matter has been escalated to our support team and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team

MTN South Africa's reply06 Nov 2018, 11:37

Official

Maurits W's updateReviewer Update

09 Nov 2018, 18:25

I just want to thank MTN for responding so quickly. Hopefully the problem is now solved.

Maurits W's update09 Nov 2018, 18:25

Reviewer Update

I just want to thank MTN for responding so quickly. Hopefully the problem is now solved.