mC
mark C
1 reviews | Active since May 2015
05 May 2015, 10:22
Calls cut off or 17min+ holding time for answer
The Call centre places me on hold for at least 17mins before I can reach a person, and more often than not, he call is cut off while I'm on hold and I have to redial.<br> <br> In the event that I reach a person, there is no follow-through and my issue remains unsolved.<br> <br> There is also no way to get a complaint or message to them to request help.<br> <br> I even tried going to a store for help - they can't get help either.<br> <br> The only efficient department is the debit collection and credit control department.<br> <br> At this stage - I reckon a migration to pretty much anywhere else is in order!
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MTN South Africa's replyOfficial
15 May 2015, 10:22Hello markcloete,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
I do understand and can imagine how frustrating this can be. Do provide us with details of your specific problem so that we can try and assist you. As for now when checking your account all seems to be in order.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working on making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
I do understand and can imagine how frustrating this can be. Do provide us with details of your specific problem so that we can try and assist you. As for now when checking your account all seems to be in order.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working on making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply15 May 2015, 10:22
Official
Hello markcloete,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
I do understand and can imagine how frustrating this can be. Do provide us with details of your specific problem so that we can try and assist you. As for now when checking your account all seems to be in order.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working on making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
I do understand and can imagine how frustrating this can be. Do provide us with details of your specific problem so that we can try and assist you. As for now when checking your account all seems to be in order.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working on making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***