1 reviews | Active since Mar 2019
Calls, calls, and more calls.
Im not with MTN. But these endless calls from abusive, aggressive sales agents is starting to get to me. When you ask the agents to please remove your details they just hang up and call you again. And every time you ask to speak to the manager they put you on hold and once they think you are wasting their time, they take you off hold, sometimes swear and hang up. My experiences with both vodacom and telkom are far better. They phone you, ask if you are interested and if not the calls stop. I even resorted to emailing MTN's customer support, begging them to please stop calling me. And even though I gave them the only number that has appeared, but informed them the other came up as private number. Instead of an apology, I simply got the instruction to ''find an app on my phone and block our number.'' That it is somehow my problem. I am at my whits end. My next step is to go into an actual store and see if they can help me. So many of my work colleges have expressed the same frustration. MTN employs call centre agents who have no sense of empathy. Definitely a company who doesnt care for peoples privacy.
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request has been sent to our Marketing team to please remove your number from receiving sales calls.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request has been sent to our Marketing team to please remove your number from receiving sales calls.
Warm Regards, Zanele MazibukoComplaints Management Team
