LY
LOUISE Y
1 reviews | Active since Dec 2013
02 May 2015, 12:22
Calls been dropped
I have tried for two days to get hold of a agent at the calll centre. 1 May 2015, held on for 38 minutes when some finally anwsered the call was dropped, I tried a few times with no luck, then decided to call on the 2 May 2015 to avoid been irratated again. Well the problems got worst as soon a dial 0 to be transferred I was cut off again, yet strangely enough any other option works perfectly. I have a problem with my debit order that has gone off this month. So please can some contact me before I return my debit order. Louise *** Tablet No in question ***
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 10:33Hello louise1101,
Thank you for bringing this to our attention.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced. We appreciate the feedback as it will help us to re -evaluate our Service Levels.
We have however escalated this to the supervisory at the Customer Service Deptartment.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for bringing this to our attention.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced. We appreciate the feedback as it will help us to re -evaluate our Service Levels.
We have however escalated this to the supervisory at the Customer Service Deptartment.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 10:33
Official
Hello louise1101,
Thank you for bringing this to our attention.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced. We appreciate the feedback as it will help us to re -evaluate our Service Levels.
We have however escalated this to the supervisory at the Customer Service Deptartment.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for bringing this to our attention.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced. We appreciate the feedback as it will help us to re -evaluate our Service Levels.
We have however escalated this to the supervisory at the Customer Service Deptartment.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Best regards,