1 reviews | Active since Feb 2018
Calls and Data Problems
I have been a costumer with MTN for some time now and am on the edge of moving to another service provider. I pay around R1200.oo pm for my contract. Often when people try to get hold of me they say it goes straight to voicemail ( when my phone is on and signal is full ) The last couple days I have had to fill up my data and each time I purchase 1gig data , within 5min the data is finished. The data runs out without me even using my phone. Each time costing me R160.00 rand !!! I have done this many times with the same issue. I have also made sure that all my background apps are turned off and only use wi-fi to update. I have even tried to buythe daily bundle rate with unlimited data. Most of the time this does not load or gives bad results. For the price you pay and product your receive from MTN . I would say it is not worth it at all !!
Dear Richard,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns. We have been trying to contact you to discuss this matter so we can get more details on the issue. we have left messages on your voice mail.
Should this matter not be resolved please re-post with all the with the dates when you data went missing. This is so we can investigate and address your concerns.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Richard,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns. We have been trying to contact you to discuss this matter so we can get more details on the issue. we have left messages on your voice mail.
Should this matter not be resolved please re-post with all the with the dates when you data went missing. This is so we can investigate and address your concerns.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
