MR
Michelle R
1 reviews | Active since Mar 2009
30 Jun 2015, 18:26
Callous Attitude to Call Centre Customers
I waited for more than 30 minutes to talk to a consultant about three different problems I have with MTN - one billing issue (over charge of data which Afrihost actually supp**** me)
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Replies (1)
MTN South Africa's replyOfficial
11 Jul 2015, 14:30Hello spark99,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Our records show that your two mobile numbers was cancelled and migrated to over to our prepaid platform. We have also logged a billing query on your behave for our billing department to investigate the data charges for invoice number E*** and to provide you with feedback on the outcome of the investigation.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Our records show that your two mobile numbers was cancelled and migrated to over to our prepaid platform. We have also logged a billing query on your behave for our billing department to investigate the data charges for invoice number E*** and to provide you with feedback on the outcome of the investigation.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply11 Jul 2015, 14:30
Official
Hello spark99,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Our records show that your two mobile numbers was cancelled and migrated to over to our prepaid platform. We have also logged a billing query on your behave for our billing department to investigate the data charges for invoice number E*** and to provide you with feedback on the outcome of the investigation.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Our records show that your two mobile numbers was cancelled and migrated to over to our prepaid platform. We have also logged a billing query on your behave for our billing department to investigate the data charges for invoice number E*** and to provide you with feedback on the outcome of the investigation.
Regards,
Lawrence
REQ: ***