GS
Greg S
1 reviews | Active since Jun 2015
03 Jul 2015, 13:01
Callline - long waits and disconnecting
I dialed customer care line 083 1 809 today and after long waits (20 mins each) was disconnected. I attempted 3 times without success.<br> <br> These are unacceptable service levels.<br> <br> I wish to cancel my contract or cap my data amount on this contract.
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 18:21Hello Gregss,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This line has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This line has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply09 Jul 2015, 18:21
Official
Hello Gregss,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This line has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This line has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***