1 reviews | Active since Jun 2014
Calling to cancel contract
Hi, I've been trying to call to cancel my contract on the 808 number. I've tried calling in 5 times already , over 20 minutes each call the whole day and they are not picking up. When I call prepaid they do pickup but can't help me with contract queries.
My contract expired on Sept 18. I have put a notice for cancellation last month. Please cancel my contract.
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
The request has been sent to the Retentions department to cancel cell number *** from the network. All data, sms, airtime and minute's will be lost once cancellation is done from the network.
You have requested for the contract to be cancelled and number converted to prepaid for cell number ***. This contract expires2017-09-22
The contract expire date was on the 2017-09-18. Prepaid migration cab only be done a day after the contract expires. All airtime, dart, sms and minutes will be lost once prepaid migration is done.
Note as well after pre-paid migration you can load data and rand value airtime on the sim card. If the sim card is not used in +-90 days for calls the number will be pulled back to the system and allocated to a different user.
You may email me on the 23-9-2017 to cancel the contract and to convert the number to prepaid for you. Email address ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
The request has been sent to the Retentions department to cancel cell number *** from the network. All data, sms, airtime and minute's will be lost once cancellation is done from the network.
You have requested for the contract to be cancelled and number converted to prepaid for cell number ***. This contract expires2017-09-22
The contract expire date was on the 2017-09-18. Prepaid migration cab only be done a day after the contract expires. All airtime, dart, sms and minutes will be lost once prepaid migration is done.
Note as well after pre-paid migration you can load data and rand value airtime on the sim card. If the sim card is not used in +-90 days for calls the number will be pulled back to the system and allocated to a different user.
You may email me on the 23-9-2017 to cancel the contract and to convert the number to prepaid for you. Email address ***
Kind Regards,
Alice van der Merwe
Best regards,