1 reviews | Active since Feb 2012
Calling the Mtn customer care is one big joke.
I sent an email to the Mtn customer care on 16/03/15 to raise the issue of how difficult it is to get through to the call centre amongst other things. I got a reply 9 days later apologising and advising me to SMS any queries to 44303. I therefore did this and requested that Mtn stop the itemised billing on my one contract. I am currently still paying for itemised billing even though I sent an SMS requesting that this be stopped. I sent another email to Mtn customer care on 13/05/15 requesting that the itemised billing be as the option of dialling 808 or sending and SMS obviously does not work and up until today I have received no response. Please note the I have been an Mtn customer since 2003 and there were times when I had contracts in excess of R1000.00 a month, but because my contract value is under R300.00 a month (and ?R300.00 airtime a month purchased separately)these days I do not qualify for a booster and I was told they can terminate my contact if I was not happy with that decision.
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***