Calling MTN and no one answers. Perhaps their own services are down as are mine.

I've had my contract with MTN for just over a year now. After contacting the agent who did the sign up multiple times over the year to ask for them to please make sure that my services were working consistently; I still sit with the same problem.

It turns out that instead of her shipping me a new sim card, the prepaid sim was turned into the contract sim. A shortcut that has cost much time and caused frustration.

I then contracted this agent's team leader. She was responsive initially. But now I have been messaging and calling without response for months on end.

My services are now completely down and I have no idea where to start. No one is communicating and no one is responding.

This is the Cosmo City branch.