1 reviews | Active since May 2015
1. I am not a customer with MTN 2. I receive calls from your sales department claiming I can obtain a new contract, eventually after receiving numerous calls, I spoke to the guy, and was he rude!!! Started yelling at me over the phone because I wanted to know why he was calling me and where he received my information from and who gave him permission to call me numerous times a day to sell some contract to me. was then told it was because my cellphone number is registered on RICA and still he was yelling at me. 3. So take note of this you are spamming people and I am not impressed, you are not allowed to call me and I didn't give any permission for my details to be used to call me for whatsoever marketing or selling purpose. If this doesn't stop I will take this further, and write a decent article to all the newspapers as you are harassing me, your staff yells at me if I start questioning him, you are invading my privacy of my details and my cellular number that isn't on your network at all.
THIS is unacceptable! I get harrased by you, Vodacom and a load of loan and funeral places!!
Good day Chanel,
We apologize for the on-going calls that have been initiated to you by various sales teams.
Some companies may be affiliated to MTN, however, indirectly associated. We are unable to track the details of the origin of the call to you in this instance.
You may opt out of the marketing strategies by registering your name on the Direct Marketing Associations “do not contact” list as we cannot add your name onto this list on your behalf if you do not wish to be contacted in future.
You may use the channels below:
https://www.nationaloptout.co.za/NationalOptOut.aspx
http://www.dmasa.org/dmasa/dma_optout.php
Alternatively, you may SMS your ID number (To DMA ) on 31484
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Good day Chanel,
We apologize for the on-going calls that have been initiated to you by various sales teams.
Some companies may be affiliated to MTN, however, indirectly associated. We are unable to track the details of the origin of the call to you in this instance.
You may opt out of the marketing strategies by registering your name on the Direct Marketing Associations “do not contact” list as we cannot add your name onto this list on your behalf if you do not wish to be contacted in future.
You may use the channels below:
https://www.nationaloptout.co.za/NationalOptOut.aspx
http://www.dmasa.org/dmasa/dma_optout.php
Alternatively, you may SMS your ID number (To DMA ) on 31484
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
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