CALLER TUNEZ IN THIN AIR

I have ben trying to have caller tunez in my phone for nearly six month or more. Customer care have been helpful but the last time I heard from the was , 08 October 2021 11:21 AM Subject: RE: Contact us Query Complaint [#***]

Good day Alex, Thank you for emailing Customer Care. Please be advised that we are still awaiting feedback. We sincerely apologize for the delay and for any inconvenience incurred.

Today is the 16th and still no feed back. It has now become extremely frustrating Funny enough I am still being charged R1 per week for the tune. I have cancelled it a few times but this time I left it just to see what happens. Please help some how. Kind Regards Alex