Caller tunez activated without consent

Item: MTN South Africa
Rating: 2
Author: Johan S

MTN activated caller tunez without consent. A caller receives a very annoying tune instead of the normal beep.. beep.. sound. Sending the STOP message to *** does not work nor do you get assistance when trying to go via the call centre. They promise to fix the problem but to no avail. Client for nearly 20 years but service is getting progressively worse day by day.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

09 Apr 2015, 09:16

Hello jmsteyn,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please punch in the code *123*10# and option 5 to have the caller-tune deactivated.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Best regards
Mantoa
REQ:***

MTN South Africa's reply09 Apr 2015, 09:16

Official