1 reviews | Active since Mar 2017

06 Mar 2017, 14:00

Caller Tunez

<p>The following was a response from MTN after I received Callertunez without asking:</p> <p>Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.</p> <p>Please note that an escalation has been sent to the Pre-paid division to assist with the removal of Caller Tunez. A call back will during the course of today to resolve request.</p> <p>We sincerely hope that this is in order and hope that we are able to restore your faith in us.</p> <p> </p> <p>Kind regards </p> <p>Kevin.</p> <p> </p> <p>Well 3 days later and it is still on- really not my thing and embarrasing when people call me- I ask you to please do something about it!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Mar 2017, 22:42
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised we have cancelled the Hello callertune, you will get an SMS notification to confirm the cancellation.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,