1 reviews | Active since Jun 2016

07 Jun 2016, 13:41

Caller Tunes driving me up the wall

<p>My clients are complaining that there is something wrong with my phone when they call to make appointments because it doesn’t ring and some obscene song plays. I am a hair dresser at a retirement home. I have not subscribed to this, nor intended to and yet it is on my phone, for the second time!. I have phoned for over 2 weeks to your customer care line, and found myself stuck between individuals who have no idea what I am talking about to others who all have a different answer. All I humbly request before I lose my absolute last inch of respect for MTN is to have the caller tunes removed with immediate effect!!!</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Jun 2016, 14:25
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes

Kindly note a request has been sent for the caller tune to be deactivated. Please be advise that the turnaround time for the request is 2/24hrs.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***