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Ntombiyethemba N
1 reviews | Active since Jan 2012
05 Oct 2015, 22:58
Caller tunes deducting credit daily from balance
Over the past 2 weeks, I have been trying to get a hold of a consultant at MTN Pay As You Go call centre, 173 &
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Replies (1)
MTN South Africa's replyOfficial
06 Oct 2015, 08:45Hello nakaSima,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now escalated your complaint directly to the management team within our Prepaid Department. We've requested that they make contact with you on the number provided in order for them to obtain the numbers in question.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now escalated your complaint directly to the management team within our Prepaid Department. We've requested that they make contact with you on the number provided in order for them to obtain the numbers in question.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 Oct 2015, 08:45
Official
Hello nakaSima,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now escalated your complaint directly to the management team within our Prepaid Department. We've requested that they make contact with you on the number provided in order for them to obtain the numbers in question.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now escalated your complaint directly to the management team within our Prepaid Department. We've requested that they make contact with you on the number provided in order for them to obtain the numbers in question.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***