CALLED TO GET ITC NUMBER FOR LOST PHONE

HOW ****EN DARE, A CUSTOMER CARE AGENT TELL ME I MUST HURRY UP AND GIVE HER MY IMEI NUMBER, AND I WAS LIKE WHAT DID YOU SAY, AND SHE REPEATED IT, "HURRY UP AND GIVE ME YOUR IMEI NUMBER AND STOP TALKING AND GIVE ME IMEI NUMBE." I AM FUMMING AT THIS POINT BUT KEEP KALM, SHE THEN TELLS ME IN THE SAME BREATH I AM NOT THE ONLY CUSTOMER. SHE THEN PUTS ME ON HOLD AFTER I PROVIDE THE NUMBER. SHE THEN ASKED ME TO PROVIDE ID/ HOME ADRESS AND ETC I DID SO AND SHE THEN ADVISED THAT THE PHONE WAS NOW BLOCK I THEN ASKED FOR HER MANAGER THEN SHE SAID NO, I WAS LIKE WHAT DO YOU MEAN NO, SHE SAID SHE WORKS FROM HOME AND WILL NOT GIVE ME A MANAGER AND SHE ASKED THAT I CONFIRM MY ID, SHE THEN SAID THAT IF I DONT WANT TO SHE WILL NOT HELP ME ANY FURTHER, I ASKED WHAT DOES SHE MEAN, I SAID IF SHE MEAN, SHE SAID I CAN DROP THE LINE. I SAID THAT I WILL NOT DROP THE LINE, SHE CAN DROP THE LINE IF SHE DOES NOT WANT TO HELP ANYMORE, I HELD ON AND THEN SHE SAID SOMETHING AFTER, I ASSUME THAT SHE WAS TALKING TO SOMEONE ELSE AND NOT ME ABOUT ME. I AM UNDER THE IMPRESSION THE WAY SHE CONTACTED HERSELF I FEEL THAT SHE WAS SURE THAT NOTHING COULD HAPPEN TO HER. I MUST SAY IF MTN HAS THESE PEOPLE WITH DISCUGUSTING SERVICE WORKING FOR THEM THEN THEY TRULY DONT CARE ABUT THEIR CLEINTS AND STANDARD THEY RECIEVE FROM THEM. I AM SO BITTERLY DISGUSTED BY THIS FEMALE AGENT. WOW NEVER IN MY LIFE