Callcenter routing is an utter mess
I phone MTN's 808 customer care line about being upgraded to the wrong contract. The agent tells me I have to phone MTN Direct and gives me the ********** number. However, pressing #4, which is the closest match to what I want to talk about, sends me right back to the same agent I spoke to at 808. The agent then tells me I have to phone MTN Direct, and so the circle continues. Please, for the love of God, let me speak to someone at MTN Direct!
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Replies (2)'s updateReviewer Update
11 Dec 2017, 16:17Oh, and when I finally managed to get through to an agent who said he could help, he put the phone down in my ear. Best I could make out, he said his name was Thabo.
's update11 Dec 2017, 16:17
Reviewer Update
Oh, and when I finally managed to get through to an agent who said he could help, he put the phone down in my ear. Best I could make out, he said his name was Thabo.
's updateReviewer Update
11 Dec 2017, 16:18Can one give negative stars? I don't think one star quite conveys my annoyance. I want to give them -5 stars or something.
's update11 Dec 2017, 16:18
Reviewer Update
Can one give negative stars? I don't think one star quite conveys my annoyance. I want to give them -5 stars or something.