1 reviews | Active since May 2013
Call recording
<p>I have been getting calls from a no caller ID. I'm on a contract with mtn. The person called me and the call was more than 10 minutes . I went to Mtn campus square and they advised they don't provide such. Called 808 customer service and was given different answers. One agent said to go to a police station to open a case and go to a branch but still the store advised they don't provide recordings. All I need is just the call recording. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that for such information to be disclosed the process will be for you to open a case with the SAPS. The Court must serve a subpoena to MTN to disclose the requested information.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that for such information to be disclosed the process will be for you to open a case with the SAPS. The Court must serve a subpoena to MTN to disclose the requested information.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for the reply. Please advise, once I have opened a case do I proceed to an MTN store? Or ?
Thank you for the reply. Please advise, once I have opened a case do I proceed to an MTN store? Or ?