EH
Edmund H

1 reviews | Active since May 2015

19 May 2015, 11:29

Call not answered if you dial 808

Your company must be the worst in the world, industrial action is supposed to start on 20/05/2015 but seams to be happening today.<br> <br> I cannot contact anybody in MTN calls are terminated whats your problem<br> <br> You have no idea what service is, I live in douglasdale area and only receive edge for over 4 years now, if I drive from Centurion to Randburg and try and make a phone call I have to make 8 calls as each half a mile call terminates.<br> <br> You are a disgrace to say that you supply cell service in South Africa.<br> <br> A multi billion rand company and your service sucks.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2015, 11:44
Official
Hello ed911Mobi,

Thank you for taking time to raise your concerns with MTN.

Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***

Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.

Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced?(At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:

Warm regards,
MTN Service Provider
Ref: USD REQ:***