ID
Ivan D

1 reviews | Active since Sept 2015

29 Sept 2015, 15:54

Call from attorneys for a Pay as You Go

Hi, I keep on receiving calls from some attorneys saying they calling on behalf of MTN for an outstanding account to the value of -+R 1500. I have a pay as you go with MTN and I don't owe any money to anybody. I can't call 173 as a recording says the number does not exist, if I call 808 and opt to speak to a service champion or what ever they are called a recording says I called too many time and should call again next month. I only called once to 808. How can I owe money on a pay as you go? These people are harassing me and putting my job in jeopardy. I was sleeping for a night shift when they called me today on my private, unlisted home number. This is getting ridiculous, how do I stop this harassment?

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Sept 2015, 08:37
Official
Hello sid7rip,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to our legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Rosetta
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