LvdW
Louis van der Walt
1 reviews | Active since Feb 2016
25 Feb 2016, 18:19
Call drops, no service...
For more than a year now I have been in contact with MTN with regards to bad service in my area. Calls are dropped, several times a day the is \No Service\", data connections are dropped. MTN support sends me a form to fill out and then I never hear from that person again, even after asking for updates. Yes, on an occasion there was cable theft and the 'Tower' was damaged by ******s and vandalized. But when it is supposed to be fixed it should work right?"
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2016, 19:55Hello louisvdwalt,
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that we have escalated the matter to our coverage help desk for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that we have escalated the matter to our coverage help desk for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply26 Feb 2016, 19:55
Official
Hello louisvdwalt,
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that we have escalated the matter to our coverage help desk for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that we have escalated the matter to our coverage help desk for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,