1 reviews | Active since Jul 2011
CALL DIVERTS WHEN BUSY
<p>MTN is the only network in SA that does not allow call diverts to be disabled when busy. I have tried to disable the divert/forwarding when the number is busy via Samsung's call settings and I have also tried ##67# to no avail. The error message i receive when doing it via the phone's call settings is that the "feature is not supported by the operator". The ##67# option says "call forwarding when busy Erasure was successful" however when I phone from another number and cancel the call before the unanswered divert takes place, the call gets diverted to the voicemail service. Is there no way of disabling diverts when busy without cancelling/deleting the voicemail box? The call centre agent said i must activate call waiting and then try and cancel the divert, but this also did not work.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note it is a Network rule that diverts to voicemail when the call is rejected can only be removed by deactivating the Voicemail service.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note it is a Network rule that diverts to voicemail when the call is rejected can only be removed by deactivating the Voicemail service.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
