Call centre with no consultants to speak to -irritated

My mifi ****le suddenly didn't want to accept the password and I tried to contact MTN to assist with this and nowhere when you contact their call centre does it prompt you to speak to a consultant. I kept holding hoping at some stage it will say to speak to a consultant press a certain number and it doesnt at all. This is frustrating as not all the time we call the call centre we want self help service. MTN must up their game. Having 2 contracts with them is a lot not to be able to get through to speak to someone. Now I have to drive all the way to their stores for help which is pathetic! If this continues I must just consider moving my contracts to a network that will be available to speak to me when I need help.