AR
Angelique R
1 reviews | Active since Dec 2014
17 Aug 2015, 09:17
Call Centre Unreachable!
I am highly annoyed right now, I am trying to reach the call Centre to enquire when my contract expires so I can call in in time to cancel my contract as I am unable to renew this contract due to financial situations. Never the less, I have been calling for about an hour and a half to 808, but with no luck. As soon as I chose to speak to a consultant I get disconnected. Please can someone urgently assist me?? Thank you.
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Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 09:03Hello AngeliqueR,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Your account has been handed over to our Legal team due the amount which is in arrears, once the account has been paid in full than we can assist with the cancellation process of the contract.
We do need 30 days written notice when cancelling your contract.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Your account has been handed over to our Legal team due the amount which is in arrears, once the account has been paid in full than we can assist with the cancellation process of the contract.
We do need 30 days written notice when cancelling your contract.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 09:03
Official
Hello AngeliqueR,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Your account has been handed over to our Legal team due the amount which is in arrears, once the account has been paid in full than we can assist with the cancellation process of the contract.
We do need 30 days written notice when cancelling your contract.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Your account has been handed over to our Legal team due the amount which is in arrears, once the account has been paid in full than we can assist with the cancellation process of the contract.
We do need 30 days written notice when cancelling your contract.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Best regards,