Call centre unhelpful - Princess was extremely un-princess-like

<p>Yesterday morning 7 May 2017 I contacted the call centre to enquire on the progress of my sim swop. I was put through to Princess. I explained to her my cellphone was ****** on Saturday so I suspended the number and asked to do a sim swop in store. I asked her how far along the sim swop went and was told it was denied by owner. I asked her what the hell did that mean as I personally went in store ( ID shown for verification purposes) and the request put through. At that point she became extremely rude and said she cant help me further. When I asked her how it can be denied by owner she just kept quiet and did not answer my question. I asked her was a sms sent and not delivered or did someone reply no to the sms request. Silence. </p> <p> </p> <p>She then asked me how can I do a sim swop if I don't have the phone with me???????? (***?) I told her it was ******!!!!! She proceeded to hang up on me.</p> <p> </p> <p>Firstly, my phone was ******. Imagine if it was ****** in a traumatic event - eg a gun being held to one's head and taken. That experience is bad enough. Now your whole life is on the phone. So now you have to go through the rigmorale of having to do a sim swop and all your banking movements are sent via sms. Then you get through to someone of Princesse's calibre who handles a traumatic experience so flippantly. It is enough to drive one over the edge. </p> <p> </p> <p>I was extremely disgusted with this behaviour and began to wonder whether I should change service providers just on this experience. I pay for Princesse's salary and this is how she responds to clients. I trust her supervisor sees this message and takes her for training before she is put on the call centre again. It left me with a very bad taste in my mouth. I did not do a sim swop to change providers or because i lost my phone, it was ******. </p> <p> </p>