1 reviews | Active since Dec 2016
call centre take customers for granted
<p>called the call centre on saturday night to my sim and phone because i lost the phone , call advised cant help call in the morning after 8 . in the morning i called the call centre again and was adbised the cant block the sim card i need to the simswap in the maentime anything can happen **********ly with my information.</p> <p>monday bought a new sim card for simswarp, called the call centre again they said it done i should 2 hours the sim card will be working until now my sim card is not blocked and call centre are telling that is nothing they can do , i need to an email ,, such a big company treating people like thses no wonder they are loosing clients</p>
Good day Bathabile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that our records indicate that your sim swap has failed and the reason provided is as follows: "SIM Swap verification denied by user".
In order for us to procee you ned to ;
1. Buy an MTN PayAsYouGo starter pack.
2. Please RICA the new SIM card before continuing.
3. Insert the new SIM into your current (or new) device. On older SIM cards, if prompted with a menu on first power up of your device, select “Get a new number” (ignore any other options)
4. Activate the new SIM card on the MTN network by dialling *141#.
Once the Sim is active, please provide us with the old as well as the new number you have just obtained so we can process your request. Also please answer the questions below for security reasons:
- What are your 3 most frequently dialled numbers?
- What was your last recharge amount and when was it done?
- What price plan your old number was on?
Please respond to this post via email to ***
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Bathabile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that our records indicate that your sim swap has failed and the reason provided is as follows: "SIM Swap verification denied by user".
In order for us to procee you ned to ;
1. Buy an MTN PayAsYouGo starter pack.
2. Please RICA the new SIM card before continuing.
3. Insert the new SIM into your current (or new) device. On older SIM cards, if prompted with a menu on first power up of your device, select “Get a new number” (ignore any other options)
4. Activate the new SIM card on the MTN network by dialling *141#.
Once the Sim is active, please provide us with the old as well as the new number you have just obtained so we can process your request. Also please answer the questions below for security reasons:
- What are your 3 most frequently dialled numbers?
- What was your last recharge amount and when was it done?
- What price plan your old number was on?
Please respond to this post via email to ***
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***