*********** call centre staff, Up to no good ***** department

I was spammed out of R5000 becuause of MTN CALL CENTRE (SUPPOSEDLY THE ***** DEPARTMENT ) CUTTING OFF MY CALL THE WHOLE TIME! THEN THEY TAKE THEIR TIME ASKING SECURITY QUESTIONS, AND EVERYTIME I PHONED BACK I HAD TO DO THIS ALL OVER AGAIN. AT LAST WHEN WE CAME THROUGH AGAIN, FOR ABOUT THE 3RD TIME, security questions were ran through, then I was put through to ANOTHER DEPARTMENT TO DO THIS ALL OVER AGAIN! HOW can you do this when I am telling you I was just spammed, and phoned MTN to stop this immediately! When i lost my temper the lady threw the phone down in my ear! We had to at the end talk to someone at a branch to stop this, afther which R5000 in airtime etc was ****** on my account! MTN YOU BETTER SORT THIS OUT AND CREDIT MY ACCOUNT! I WILL NOT PAY THIS, AND I WILL GO THE OMBUDSMAN. THIS IS UNACEPTABLE. Even when my fault for falling for this spam, I phoned your ***** department! If you dealt with it like you were supposed to and did not have an up to **** system and staff, It could of been stopped MUCH FASTER! Contact me! And credit my account!