MH
Mark H

1 reviews | Active since Jan 2013

31 Aug 2016, 14:28

Call Centre Service...... What Service??? RUDE!!!!

<p>Your 808 call centre agents suck! I have just been subjected to rude, incompetence. Maybe you should outsource! This is unacceptable.</p> <p>Every second month I have issues with them. What is going on there?????</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply02 Sept 2016, 14:31
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the 808 management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ: **********

MH
Mark H's update06 Sept 2016, 07:37
Reviewer Update

At least there is acknowledgement to the post, if nothing else!