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Stevie-Jane Engelbrecht

1 reviews | Active since Apr 2014

30 Mar 2016, 10:06

Call Centre Permanently OFFLINE!

Good day,<br> <br> For the past month I have been trying to increase my credit limit with MTN's call centre, if the operators do answer, they put the phone down on me and when they actually have the decency to talk to me, I get the same ******** answer from all of them that they're currently offline and are not sure when they will be back online again and to call back in half an hour. <br> <br> Quite frankly, I do understand being offline once or twice, but as stated above, I have called numerous times over the month of March and every time is the same answer.<br> <br> Get your **** isn't order MTN!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Mar 2016, 14:52
Official
Hello Steviej,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that your credit limit cannot be increased due to your payment profile. Credit limit can only be increased if there is no default on your payment for the next 3 consecutive months.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

Best regards,