IG
Inge G
1 reviews | Active since May 2015
08 May 2015, 15:52
Call centre not taking any calls
I have scoured the website for any other numbers. How can a MTN client make contact with their own service provider? 808 number seems to be only way. Irritating tune, over and over, then call is dropped. Have a simple roaming query. Dread the day that I will want to cancel my contract (which I'm going to) and cannot get through. Also got hefty \switched data packets"(???) cost for the first time on my account. No problems when I was still at Nashua Mobile."""
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 11:34Hello igazendam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 11:34
Official
Hello igazendam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,