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Johan S

1 reviews | Active since Mar 2009

01 Jun 2015, 18:27

Call Centre not answering for days

My phone keeps on saying it cant connect to MTN. I cannot make or receive any calls??<br> <br> I have been trying to contact your call centre since yesterday.<br> <br> I went to SAMSUNG wallk in centre in Roodepoort and they said it is an MTN problem. When we insert Vodacom etc sim cards it work perfectly so the problem is with MTN.<br> <br> MTN in Clearwater Mall says they think my phone number has been blocked / deregistered from your network... think they said something about a ML number that they need to give the call centre in order to have it cleared. <br> <br> BUT!!! MTN Clearwater Mall cant call MTN head office because of a strike!<br> <br> THIS IS REDICULOUS!<br> <br> I am running a business and it is my business phone!!!<br> <br> Can you please sort out the call cente!!<br> <br> Please call me on the alternative number provided. It is URGENT!

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Jun 2015, 13:13
Official
Hello johanvs,

Thank you for your post,

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that we dont have the required staff compliment due to the strike, which is the reason you are unable to reach the call centre.

Kindly give us the number that has a problem so that we can check and advise.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
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