1 reviews | Active since Jan 2011
Call Centre not answering!!!
<p>I recharged my prepaid cell with R100 via Capitec yesterday (29/10/2016), funds deducted. No airtime loaded from MTN. I tried to phone your callcentre, which I am going to presume is not open on a Sunday. I held on for 47 minutes, which some mechanical voice was telling me to keep holding.</p> <p>Load my airtime.</p> <p>Perhaps MTN should officially announce that no-one attends to call centre calls and customers should not waste their time trying to get through.</p> <p>Customer service? There is none.</p>
Good day Debbie
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I am pleased that we have telephonically agreed that the query has since been resolved.
Kindly note that the 173 call centres is in operation and does work on Sundays as well. There has been a technical problem with Capitec recharges over the weekend this might have lead to the influx of calls and a delayed answer rate however this has been resolved. Should you have any further queries please do not hesitate to contact us on 173 for further assistance.
We understand that this must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good day Debbie
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I am pleased that we have telephonically agreed that the query has since been resolved.
Kindly note that the 173 call centres is in operation and does work on Sundays as well. There has been a technical problem with Capitec recharges over the weekend this might have lead to the influx of calls and a delayed answer rate however this has been resolved. Should you have any further queries please do not hesitate to contact us on 173 for further assistance.
We understand that this must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***