1 reviews | Active since May 2015
CALL CENTRE NOT ANSWERING
In October 2014 I upgraded one of my lines ***. I requested to block the phone so that my son can only use free minutes and data. It apparently showed on your system but was never done. I did not receive an statement until now after numerous request to email. In April I realized that my account is very high, after investigation I found that line was not blocked. I cannot get hold of call centre - always cut off after a long wait, so went to local MTN store in Hemmingways East London where they lodged a complaint on 1st April for me - ref USD ***. They informed me that MTN should refund me. At end of April another R1300 was deducted and no refund since then I tried the call centre to find out what the situation is with my complaint - but I never get through to an assistant at 808 after numerous attempts and long waiting times. The service is non existent and I see a lot of complaints online about the call centre not answering. How r we supposed to resolve any problem at MTN without anyone answering. Madeleine Schultz ***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the billing team have reconciled your account and the credit of R2610.65 incl. VAT will be processed on your account. The credit will be processed and should reflect by COB tomorrow. The usage limit has also been updated and set at zero.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the billing team have reconciled your account and the credit of R2610.65 incl. VAT will be processed on your account. The credit will be processed and should reflect by COB tomorrow. The usage limit has also been updated and set at zero.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***