JL
Johan L

1 reviews | Active since Sept 2015

01 Sept 2015, 08:59

Call Centre NO EXISTANT !!

Can ANY ONE at MTN please contact me regarding my Insurance claim. Its been more than 2 months and your call centre is USELESS. ***) Call gets drop all the time and if you do get through you hold on for more than 30 min with no answer.<br> <br> I need to arrange a replacement handset as mine was Uneconomical to repair <br> <br> Received A MAIL IN THIS REGARD ON 13/8/2015 from Charne Izaan Vass BUT can't reply on her mail. Ref: Uneconomical to repair Blackberry Torch 9800 4 GB ***. <br> <br> Also send a mail to [Email Removed] with no luck.<br> <br> Thx<br> <br> Johan

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 12:53
Official
Hello Lanties117,

We are truly sorry for any inconvenience caused.

Kindly note that we've now escalated your complaint directly to the management team within our Insurance Department and requested that you be contacted directly to get the matter resolved amicably.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,