Call Centre Nightmares- Mtn Legal
<p>I tried to sign up with a new contract 21/12/2016 with the MTN in Welkom . The service was reasonably ok. Unfortunately, despite being an MTN client for over 15 years, and my number has NEVER changed, the application was denied. </p> <p>The only reason I received was that 'It's with legal and you need to call 808'</p> <p>I have been on the line the entire morning today 22/12/2016 with no help whatsoevery. I've tweeted and facebooked, and sent direct emails and messages. </p> <p>Utterly disgraceful I must say!!</p> <p>Your MTN Legal number ********** 096 does clearly not work and completely offline - it doesn't even ring! </p> <p>808 is non-operational as well and just drops the call everytime I dial 0 for the operator. </p> <p> </p> <p>Is this the level of service from MTN for a long standing and loyal customer that's never once defaulted?</p> <p> </p> <p>Despicable!!</p>
Good day Zaheda
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your ID number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Good day Zaheda
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your ID number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Good day Angela
It would help if you would send me a direct number and email address. It's not possible for me to broadcast my ID number over the internet and you should be well versed enough to know that.
Zaheda
Good day Angela
It would help if you would send me a direct number and email address. It's not possible for me to broadcast my ID number over the internet and you should be well versed enough to know that.
Zaheda
