SI
Sumeet I
1 reviews | Active since Jul 2015
09 Jul 2015, 12:15
CALL CENTRE LEVEL ON SERVICE
I AV BEEN TRYING TO CONTACT MTN CONTRACT CALL CENTRE FOR TWO DAYS NOW ..A VOICEMAIL MESSAGE SAYS SERVICES ARE *******ED AN CALL CENTRE CLOSED WEN I DID MANAGE TO GET TO THE RINGING PART OF THE CALL I WAITED 1HOUR THEN TRIED AGAIN AN WAITED 45MINZ IF THEY ARE HAVING A HIGH CALL RATE IT CAN NEVER HAPPEN EVERYDAY CAUSE EVERYDAY IT SAYS ITS BUSY OR NEED TO WAIT THE SERVICE IS TREBBILE
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 11:30Hello Sumeet1467,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was a technical problem experienced in our call centre resulting in long holding time, the problem has since been resolved.
Our system shows that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was a technical problem experienced in our call centre resulting in long holding time, the problem has since been resolved.
Our system shows that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 11:30
Official
Hello Sumeet1467,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was a technical problem experienced in our call centre resulting in long holding time, the problem has since been resolved.
Our system shows that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was a technical problem experienced in our call centre resulting in long holding time, the problem has since been resolved.
Our system shows that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,