MS
Mark S
1 reviews | Active since Jul 2011
25 May 2015, 18:25
Call centre is closed!
I urgently need to get hold of this joke of a company, I call the call centre and get a recorded message that the call centre is closed. case closed. Not alternative, no contingency for the strike, nothing. Officially the worst company in South Africa.
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Replies (1)
MTN South Africa's replyOfficial
28 May 2015, 15:59Hello MarkmSmith,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
There is currently a delay in our turn around time due to strike but we try to assist where we can.
Rest assured, it is not our intention to displease you.
Regards
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
There is currently a delay in our turn around time due to strike but we try to assist where we can.
Rest assured, it is not our intention to displease you.
Regards
REQ:***
Best regards,
MTN South Africa's reply28 May 2015, 15:59
Official
Hello MarkmSmith,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
There is currently a delay in our turn around time due to strike but we try to assist where we can.
Rest assured, it is not our intention to displease you.
Regards
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
There is currently a delay in our turn around time due to strike but we try to assist where we can.
Rest assured, it is not our intention to displease you.
Regards
REQ:***
Best regards,