Call Centre Incorrectly logs requests

I had a chat with the call centre on 17 November to cancel my MTN contract. This was confirmed and I even received information about the SMS confirmations I'll receive at the end of the contract and what will happen with the data remaining. Today I phoned to confirm that the contract was cancelled and was told that the call on the 17th November was logged as a \Balance Enquiry"only.<br> <br> This is not acceptable - your call centre consultants should not blatantly lie about what they are logging and should act on customer instructions."""