Call centre has not resolved issue in over 6 months

<p>I have requested on a number of occasions to remove the limit off our managing directors phone as he needs to make overseas calls and he can't I followed every instruction given by the store we have written numerous emails to no avail. </p> <p>Secondly our one business line has a crossover issue. Sometimes when you call it goes to a random lady. This is an advertised business line and people are going through to the wrong person. It is not a misdial it happens when I call from contacts or return a call which is not acceptable </p>