DC
Debbie C
1 reviews | Active since Sept 2015
01 Sept 2015, 19:02
Call centre fail
I received a notification from Nedbank that over R3000 was taken from my account last month for my data contract. This month it was over R16000. I have tried numerous times today on various numbers to speak to someone who can assist me. No matter how many times I try I eventually get cut off with a voice saying my service has been suspended. All I want is to speak to someone who can assist me with what the charges are for? Why are they so high and how can this be addressed in future. Sometimes a computer generated service is not the answer.
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MTN South Africa's replyOfficial
03 Sept 2015, 11:12Hello debbiecombrink,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
With regards to the invoice in question (01-08-2015) the total usage was 18 GB, subtract 2 GB and the 16 GB balance remaining we multiply by the out of bundle rate which is on the invoice.We have also sent through a URL report as well because you have a dual call.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
With regards to the invoice in question (01-08-2015) the total usage was 18 GB, subtract 2 GB and the 16 GB balance remaining we multiply by the out of bundle rate which is on the invoice.We have also sent through a URL report as well because you have a dual call.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 11:12
Official
Hello debbiecombrink,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
With regards to the invoice in question (01-08-2015) the total usage was 18 GB, subtract 2 GB and the 16 GB balance remaining we multiply by the out of bundle rate which is on the invoice.We have also sent through a URL report as well because you have a dual call.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
With regards to the invoice in question (01-08-2015) the total usage was 18 GB, subtract 2 GB and the 16 GB balance remaining we multiply by the out of bundle rate which is on the invoice.We have also sent through a URL report as well because you have a dual call.
Best regards
Mantoa
REQ:***
Best regards,