SL
Sean L
1 reviews | Active since May 2013
15 Apr 2015, 18:31
CALL CENTRE DOES NOT ANSWER
DIALLED 808 TO FIND OUT WHY I DO NOT GET DETAILED BILLING ON ALL OF MY ACCOUNTS. GAVE UP HOLDING ON AFTER 20 MINS - ***????? YOU CHARGE SO MUCH BUT CAN NOT AFFORD TO EMPLOY ENOUGH STAFF TO ANSWER THE PHONES, OR (SINCE WE ARE ON THE SUBJECT OF COMPLAINING) TO ATTEND TO AREAS WHERE THERE IS NO SIGNAL.<br> <br> HOW MUCH DID YOU PAY YOUR CEO AGAIN??????<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
30 Apr 2015, 14:45Hello seanL@,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply30 Apr 2015, 14:45
Official
Hello seanL@,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,