Call centre / Data depleted

Item: MTN South Africa
Rating: 2
Author: Robyn P

What is the issue again with MTN today? This morning, I get an SMS stating my account has been suspended, I pay via debit order monthly. I then purchase a data bundle, received an SMS confirming and I still can't call or access any emails. The call centre does not work, when asked to provide my cell number, then confirming that it is correct by pressing 1, the response is incorrect contract number?? This is beyond inconvenient and frustrating. I will be cancelling my contract in the near future.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

21 Sept 2015, 14:22

Hello MTN Issues again,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

According to our records, the outgoing calls have been barred because of the credit limit being reached.

We understand that the entire experience must be very frustrating and hope we can restore your faith in us.

Regards
Veronica
REQ:***

Best regards,

MTN South Africa's reply21 Sept 2015, 14:22

Official

Best regards,

Call centre / Data depleted

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