Call centre/ custromer care not responding

I have been trying to get through to MTN on there so called help line *** but after going through the motions to speak to a consultant and staying on the line for more than 58min there is still no answer and sometimes when you think you might be going through they cut you off. This has been going on for more than a month now as i have been trying to cancel my contracts and just keep the two lines on normal prepaid.<br> I do not have the time to stay on the line everyday and try for 100min to get through to someone. I also don't have the time to go and stand in a line at a branch for something that i am suppose to be able to do over the phone. I have even tried the email [Email Removed] but there is also no luck! Really hoping this helps or I will have to go the social media route once again.