MC
Maritha C
1 reviews | Active since Jul 2015
14 Jul 2015, 10:26
Call Centre closed Self Help not Functioning
I have paid my bill, according to the account I receive every month and then received an sms that I still owe MTN R915.78 which I cannot find on the bill. My outgoing calls were stopped at the same time I received the sms. After trying to call 808 and being informed that the Call Centre is not functioning and MTN's services have been disrupted, I sent an e-mail. After 5 days I received an e-mail just stating that I owe R915.78 without any explanation. I have rep**** on the mail to request the reason for the balance still outstanding without any reply. This morning I received an sms informing me that my full service will be disrupted if I do not pay the outstanding amount and legal action will follow. I have a credit facility of R8 000 with MTN and has been a client for more than 20 years. My contract should have been updated months ago and I do not think they deserve me as a customer anymore.
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MTN South Africa's replyOfficial
30 Jul 2015, 09:58Hello MBCoetzee,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we were faced with some of our call centres were affected. The problem has since been resolved and our call centres are now operational.
Our system shows that the invoice dated 2015-05-20 amounted to R3542.19 for both lines and we received a payment of R2626.41 resulting in the account being short paid by R915.78. On the 20th of July 2015 we received a payment of R915.78. The invoice dated 2015-06-20 for R2626.41 is in arrears.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we were faced with some of our call centres were affected. The problem has since been resolved and our call centres are now operational.
Our system shows that the invoice dated 2015-05-20 amounted to R3542.19 for both lines and we received a payment of R2626.41 resulting in the account being short paid by R915.78. On the 20th of July 2015 we received a payment of R915.78. The invoice dated 2015-06-20 for R2626.41 is in arrears.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 09:58
Official
Hello MBCoetzee,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we were faced with some of our call centres were affected. The problem has since been resolved and our call centres are now operational.
Our system shows that the invoice dated 2015-05-20 amounted to R3542.19 for both lines and we received a payment of R2626.41 resulting in the account being short paid by R915.78. On the 20th of July 2015 we received a payment of R915.78. The invoice dated 2015-06-20 for R2626.41 is in arrears.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we were faced with some of our call centres were affected. The problem has since been resolved and our call centres are now operational.
Our system shows that the invoice dated 2015-05-20 amounted to R3542.19 for both lines and we received a payment of R2626.41 resulting in the account being short paid by R915.78. On the 20th of July 2015 we received a payment of R915.78. The invoice dated 2015-06-20 for R2626.41 is in arrears.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,