Call Centre closed Self Help not Functioning

Item: MTN South Africa
Rating: 2
Author: Maritha C

I have paid my bill and a few days later received an sms that my outgoing service has been stopped due to an amount of just over R900 not paid. The call centre is not functioning - AGAIN! - and I then sent an email with my query which was only responded to yesterday but without any information. I then received an sms this morning informing me that all my services will be stopped and legal action taken. This is the badest telecommunications company in the whole of South Africa. I've been a client for more than 20 years and am considering moving to another service provider. Why can't Mtn get their service sorted out and send bills with correct information?

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

03 Aug 2015, 14:36

Hello MarithaC,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records there is an outstanding amount of R 4,824.36 on the contract, this is due to short payments on the account.

Thank you
Wenzile Masina
REQ:***

Best regards,

MTN South Africa's reply03 Aug 2015, 14:36

Official

Best regards,

Call Centre closed Self Help not Functioning

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