LV
Louis V
1 reviews | Active since Apr 2014
20 May 2015, 08:21
Call Centre Closed????
My phone was working fine this morning. WIthout notification I was no longer able to make phone calls, receive messages and or emails. When calling the Call Centre the Automated message advises that the Call Centre is closed??? What NOW??
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 May 2015, 15:18Hello Loadjemi,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, I have checked on your number and the line is active on all on our systems. If you still have an issue do write back to us. Also we would like to apologize for the delays you experienced when trying to call 808, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, I have checked on your number and the line is active on all on our systems. If you still have an issue do write back to us. Also we would like to apologize for the delays you experienced when trying to call 808, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply22 May 2015, 15:18
Official
Hello Loadjemi,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, I have checked on your number and the line is active on all on our systems. If you still have an issue do write back to us. Also we would like to apologize for the delays you experienced when trying to call 808, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, I have checked on your number and the line is active on all on our systems. If you still have an issue do write back to us. Also we would like to apologize for the delays you experienced when trying to call 808, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,