cM
courtney M
1 reviews | Active since Apr 2015
16 Apr 2015, 09:14
CALL CENTRE CHOAS
Im writing this report with such disattisfaction and frustration with MTN. Every month I have a new issue, they can NEVER seem to get it right!! I have 2 complaints:<br> <br> A)Last week, I spent 6 HOURS on the phone trying to get hold of someone in the call centre to add more data to my phone account and to bar the account after I have reached a certain amount... NO ONE was answering the phone, I eventually called another department where i got a stinking attitude from a lady who refused to help me as \ each department is run independantly and she can only put me through to 808""; and not the 200 sms and 300mb data; which is all part of the package I signed up for when upgrading. AGAIN;I have called the call centre and NO ONE answers and eventually my call gets cut off!!! sick of this!!"""
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MTN South Africa's replyOfficial
29 Apr 2015, 13:28Hello courthoneypot,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record show that the bill limit has been added on your number.
I have escalated your query to our billing department to have the 200 sms and 300 mb data activated on your number as per the package that was agreed upon.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record show that the bill limit has been added on your number.
I have escalated your query to our billing department to have the 200 sms and 300 mb data activated on your number as per the package that was agreed upon.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply29 Apr 2015, 13:28
Official
Hello courthoneypot,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record show that the bill limit has been added on your number.
I have escalated your query to our billing department to have the 200 sms and 300 mb data activated on your number as per the package that was agreed upon.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our record show that the bill limit has been added on your number.
I have escalated your query to our billing department to have the 200 sms and 300 mb data activated on your number as per the package that was agreed upon.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,