nM
nishal M
1 reviews | Active since May 2012
31 Oct 2015, 15:54
CALL CENTRE CALLS ME AND THEN CUTS ME OFF
SOMEONE FROM YOUR CALL CENTRE CALLS ME TODAY THEN WHILE I EXPLAIN TO HIM THAT I AWAIT A REFUND, HE GETS TIRED OF HEARING ME TALK AND THEN CUTS ME OFF.<br> AS I ALWAYS SAY, YOU GUYS AT MTN DO NOT GIVE A DAMN ABOUT US THE CONSUMERS.<br> <br> I NEED TO PROCESS A REFUND AND THAT WILL OFFSET WHAT I OWE YOU GUYS, SO PLEASE DO YOUR JOB AND SORT THIS OUT.<br> <br> UNLESS YOU GUYS THINK I AM JUST BEING OVER BEARING AND DONT CARE
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MTN South Africa's replyOfficial
02 Nov 2015, 15:47Hello nishal84,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has investigated the request and that you have received the 23 % for the corporate discount.
As per the billing department the monthly service fee discount for R86.55 (vat not included passed on the June 2013 invoice is wrongly capture by the system) and the system fixed the package for the subscription fee to be R40.35 Vat not included.
Note that the 23% discount do not included the data usage only for calls. On the June invoice for 2013 you have been billed for extra data usage and content usage that is not part of MTN subscription fee.
The account balance is now R 865.52, the 23% discount do not apply here anymore due to contract expired in May month.
The 865.70 is for calls, data usage for the September invoice. This charges if from 11-8-2015 until 11-9-2015.
The payment for R2219.09 in 2013 made over to MTN cannot be refunded back this is payment owing by yourself for usage on the account for data and content charges. There is no credit due.
Balance is R645.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has investigated the request and that you have received the 23 % for the corporate discount.
As per the billing department the monthly service fee discount for R86.55 (vat not included passed on the June 2013 invoice is wrongly capture by the system) and the system fixed the package for the subscription fee to be R40.35 Vat not included.
Note that the 23% discount do not included the data usage only for calls. On the June invoice for 2013 you have been billed for extra data usage and content usage that is not part of MTN subscription fee.
The account balance is now R 865.52, the 23% discount do not apply here anymore due to contract expired in May month.
The 865.70 is for calls, data usage for the September invoice. This charges if from 11-8-2015 until 11-9-2015.
The payment for R2219.09 in 2013 made over to MTN cannot be refunded back this is payment owing by yourself for usage on the account for data and content charges. There is no credit due.
Balance is R645.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply02 Nov 2015, 15:47
Official
Hello nishal84,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has investigated the request and that you have received the 23 % for the corporate discount.
As per the billing department the monthly service fee discount for R86.55 (vat not included passed on the June 2013 invoice is wrongly capture by the system) and the system fixed the package for the subscription fee to be R40.35 Vat not included.
Note that the 23% discount do not included the data usage only for calls. On the June invoice for 2013 you have been billed for extra data usage and content usage that is not part of MTN subscription fee.
The account balance is now R 865.52, the 23% discount do not apply here anymore due to contract expired in May month.
The 865.70 is for calls, data usage for the September invoice. This charges if from 11-8-2015 until 11-9-2015.
The payment for R2219.09 in 2013 made over to MTN cannot be refunded back this is payment owing by yourself for usage on the account for data and content charges. There is no credit due.
Balance is R645.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has investigated the request and that you have received the 23 % for the corporate discount.
As per the billing department the monthly service fee discount for R86.55 (vat not included passed on the June 2013 invoice is wrongly capture by the system) and the system fixed the package for the subscription fee to be R40.35 Vat not included.
Note that the 23% discount do not included the data usage only for calls. On the June invoice for 2013 you have been billed for extra data usage and content usage that is not part of MTN subscription fee.
The account balance is now R 865.52, the 23% discount do not apply here anymore due to contract expired in May month.
The 865.70 is for calls, data usage for the September invoice. This charges if from 11-8-2015 until 11-9-2015.
The payment for R2219.09 in 2013 made over to MTN cannot be refunded back this is payment owing by yourself for usage on the account for data and content charges. There is no credit due.
Balance is R645.
Kind Regards,
Alice van der Merwe
***